Custom Design Computers is a computer repair and network services company in Valrico Florida. We provide service to the Tampa Bay area including Valrico, Brandon, Bloomingdale, Seffner, Dover, Mango, Palm River, Apollo Beach, Gibsonton, Ruskin, Sun City Center, Wimauma, Lakeland, Mulberry, Willow Oak, Thonotosassa, Temple Terrace, North Dale, Carrollwood, Egypt Lake, Orient Park, Hyde Park, Plant City, Tampa, Ocala, St. Pete, Pinellas Park, Seminole, Indian Rocks Beach, Treasure Island, Belleair, Dunedin, Oldsmar, Palm Harbor, Tarpon Springs, Clearwater and Largo. We also service south west Florida including Fort Myers, Naples, Cape Coral, North Fort Myers and Bonita Springs.

Getting to know Custom Design Computers.
 
 
Business hours:

Monday - Friday:
8:00am - 7:00pm,
Saturday:
10:00am - 2:00pm.

 
Emergency support:

Monday - Saturday
 6:00pm - 9:00pm
(fee based service)


We offer Military,
Law Enforcement, Firefighter and EMS discounts!

Requires valid ID




CDC's Table of Contents

 

 
Hello, we're Custom Design Computers - Your Local Computer Support Company


As you know, there are a lot of computer related service companies in the Tampa Bay area. Some are very large and some are one man bands. We fall somewhere in the middle. We aren't a "Superstore" like a BestBuy® or CompUSA®, nor are we trying to run our company out of a garage. We have a very impressive showroom and a large repair facility located in Valrico, Florida. Our office is conveniently located at the corner of Miller and SR 60 in the Kash n' Karry Plaza. We have a staff of highly trained and motivated specialists that apply a personal approach in addressing your computer repair and networking needs.

The Plant City and the Brandon Chambers of Commerce trust us with all of their computer service and networking needs, and so can you! (more info)

Getting to know you…
Since the most important part of providing an effective solution is understanding your current situation, we offer a FREE on-site evaluation and future needs assessment. During this time we will inspect your current hardware and software configuration and provide you with our best suggestions and recommendations to meet your needs today, tomorrow and into the future.

This is what we do...

On-Site Service…
Along with a full service repair facility, we can also come to you. We know that unplugging your computer and bringing it to our office isn't always convenient. Give us a call and we'll come to your home or office to perform any needed repairs. In some cases we may need to take your computer back to our office to complete the repairs, but we can return the computer when the repairs are done. Downtime for a business means you're losing money, so we can often provide same day service to help your office get back on track as quickly as possible. Our on-site hourly rate is $90.00 per hour with a one (1) hour minimum. After the first hour we bill per half-hour. We bill our hourly rate for travel time one way per technician. Click here for our Business Credit Application.

Working with your Corporate IT Department…
We will work with your corporate IT staff to provide you with local hands-on support. We have extensive experience working with offsite corporate helpdesk staff to provide complete solutions to all hardware, software and networking issues. If needed, our staff will contact and coordinate any needed repairs or updates that need to be performed at your local office. We know that working with offsite helpdesk staff can be frustrating and time consuming. We will act as the middle man to provide a faster and more efficient solution to help save you time and money.

Maintenance Programs…
We offer maintenance schedules to meet all of your ongoing general computer needs. From connecting to your server remotely to check your daily backups to making scheduled monthly visits to your office to perform needed maintenance. Knowing that we will be at your office on a specific day allows us to address issues that may not warrant a standard service call which will help your office operate more efficiently. This also allows us to address problems we may find before they cause critical downtime and lost productivity.

Our Business Account Response Time…
Our goal is to provide the fastest and most dependable service possible. We work on a first come, first serve basis. If you are in need of emergency service, we can provide a more immediate response at an increased hourly rate of $125 per hour with a one (1) hour minimum. After the first hour we bill per half-hour. We bill our hourly rate for travel time one way per technician.

Net Account Terms…
We offer net billable accounts to business customers that have completed our credit application and have been approved. This process takes two to four weeks to gain approval. Until that process is complete all new business accounts are on a C.O.D. status unless other arrangements have been made prior to services being rendered.

Our service area...
We provide service to the entire Tampa Bay area including Valrico, Brandon, Plant City, Tampa, Ocala, St. Pete, Clearwater, Largo and all surrounding areas. We also service south west Florida including Fort Myers, North Fort Myers, Cape Coral, Naples, and Bonita Springs and everywhere in between. Ask us about our nationwide support plans to meet all your corporate needs.

In-House Service…
We provide FREE computer repair and lightning damage estimates! We have never understood why someone would ask you to bring your computer to their office and charge a fee to confirm your fears that your computer isn't working properly - isn't that why you're already there? We don't think adding insult to injury is the best way of doing business. Our rates are simple, we bill $35.00 per half-hour for in-house service.

Turnaround time...
Most in-house work can be completed within just a few days! We carry a wide variety of parts and accessories to get you back up and running in no time. If we need to order a part (special order or limited quantity items) we have warehouses all around the United States and can overnight any item if needed.
 
Hours of Operation…
Our normal business hours are Monday thru Friday 8:00am to 7:00pm and Saturday 10:00am thru 5:00pm. We also offer after hours emergency support Monday thru Friday from 7:00pm to 9:00pm. After hours emergency support is billed at an hourly rate of $125 per hour with a one (1) hour minimum. After the first hour we bill in full hour increments. We bill our hourly rate for travel time one way per technician. Emergency service is also available on Saturday and Sunday and is billed an hourly rate of $175 with a one (1) hour minimum. After the first hour we bill in full hour increments. We bill our hourly rate for travel time one way per technician.

Overview of services...

  • FREE computer repair estimates
  • FREE on-site evaluation and future needs assessment
  • FREE lightning damage estimates (including an insurance letter)
  • Emergency in-house and on-site services
  • HP Authorized Repair Facility (Printers, PC's, Workstations and Laptops)
  • IBM Business Partner
  • Computer troubleshooting
  • Laptop repairs
  • Laptop upgrades (RAM, hard drive)
  • Retail selection of parts and accessories
  • Repairs and upgrades
  • Network consulting
  • Computer networking services and troubleshooting
  • Lightning and surge protection
  • Power outage protection
  • Mission critical failsafe solutions
  • AntiVirus protection and removal services
  • Website design and maintenance
  • Local and national phone support
  • Data redundancy and backup solutions
  • Custom built computers and servers
  • Remote access support
  • New computer setup and configuration
  • Virtual Private Networking (VPN) solutions
  • Local Area Network (LAN) solutions
  • Wide Area Networks (WAN) solutions
  • Network security solutions
  • Disaster recovery services
  • High speed internet configuration
  • Corporate e-mail solutions
  • Third party contract services
  • Future needs assessment
  • Data transfer services
  • Wireless and point-to-point solutions
  • Most importantly, customer service! Call us at 813-684-2816.

The stuff we don't do...

Work we can help to facilitate…

  • Installation of network cabling
  • FREE Roadrunner installation and monthly discounts
  • On-Site printer repair
     
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Custom Design Computers is an Hewlett Packard / Compaq authorized service center.

 Add us to your bookmarks!

Contact us at (813) 684-2816
E-Mail Sales / E-Mail Support

Custom Design Computers can perform apple macintosh repairs and hard drive upgrades.

We do Mac repairs!
Certified since 1997.

Copyright © 2001-2005

Custom Design Computers, Inc.           2525 State Road 60 East

Valrico, Florida